For example, if you want Southwest Airlines to provide you with a refund for a canceled flight, you can make that request in your demand letter.
Send a Demand LetterĪ demand letter is a letter outlining a set of requests you would like Southwest Airlines to fulfill. For example, Southwest Airlines' contract of carriage discusses flight cancellations, delays, baggage claims, and more. An airline’s contract of carriage usually contains the airline’s terms and conditions. Review Southwest Airlines Contract of Carriageīefore suing Southwest Airlines in small claims court, make sure to review their contract of carriage. Here is Southwest Airlines' Twitter handle: airlines normally put out statements and travel advisories on their Twitter accounts quickly in the event policies change due to inclement weather or significant flight delays. Many companies respond to Twitter complaints extremely fast. You can also email Southwest Airlines using the link here to submit receipts for reimbursement or to file a complaint against the airline. Due to the high call volume Southwest Airlines has been experiencing, you may also want to consider using their self-help tools found on the link here. What To Do Before Suing Southwest Airlines in Small Claims Court Contact Southwest Airlines’ Customer ServiceĬall Southwest Airlines' customer service phone number at 1-80 and have them troubleshoot your problem. If you were entitled to a refund or compensation as per DOT guidelines or under Southwest Airlines' canceled flight policies, but Southwest Airlines refuses to honor these guidelines and policies, consider suing Southwest Airlines in small claims court. For example, if you were running late to the airport and the airline does not let you board the plane because they had already closed the gate you may not be entitled to a refund. You may not be entitled to a refund if you are unable to travel due to certain personal issues. The DOT, unfortunately, has not defined what constitutes “significant.” Factors such as the length of the delay, the length of the flight, etc. You may be entitled to a ticket refund if an airline made a significant delay and you choose not to travel. Also, depending on your airline’s refund policy, other costs resulting from canceled flights, like booking a hotel for the night, might be covered. You may be entitled to a refund (even for non-refundable tickets) if your flight is canceled and you choose to cancel your trip as a result. To better understand when you can sue an airline for a canceled or delayed flight, the Department of Transportation has released a Flight Delays & Cancellations article with examples that demonstrate when you would be entitled to a refund or some type of compensation from an airline.īelow we have included some common scenarios described in the DOT’s Flight Delays and Cancelations article: When Can You Sue Southwest Airlines for Flight Cancellations If you have experienced issues with Southwest Airlines because they refuse to provide you a refund or compensation for out-of-pocket expenses due to flight problems within their control, you can file a complaint with the DOT. Ticket refunds if you choose not to travel after your Southwest Airlines flight was canceled.Ĭompensation if you had to book another flight with a different airline.Ĭompensation for hotel expenses, ground transportation, and meals while you were stranded due to a situation that was within Southwest Airlines' control. The DOT has outlined the ways Southwest Airlines owe compensation to passengers for flight delays and cancellations experienced between December 24, 2022, and January 2, 2023: The DOT has had to investigate thousands of complaints against Southwest Airlines for things like flight delays or cancellations. The DOT also investigates and enforces customer service standards in the airline industry. The Department of Transportation (“DOT”) is a federal agency that regulates airlines operating in the U.S.
Southwest Airlines refuses to provide a refund for a flight.įile a Complaint With the Department of Transportation Southwest Airlines was delayed on the tarmac. Southwest Airlines lost or delayed delivery of your luggage. Here are the most common types of small claims cases filed against Southwest Airlines: Southwest Airlines has recently left hundreds of thousands of passengers delayed or stranded due to flight delays and cancellations. Common Types of Small Claims Lawsuits Against Southwest Airlines
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Below we discuss the latest news and how to sue Southwest Airlines in small claims court if you have a dispute against them. If you flew or intend to fly with Southwest Airlines and experience significant delays and flight cancellations, you may be entitled to certain refunds and accommodations.
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